General AviationSITA installs Innovative self-service check-in, baggage-drop at Bole airport

SITA installs Innovative self-service check-in, baggage-drop at Bole airport

Technology developer SITA will begin offering enhanced check-in and bag drop at Ethiopian Airlines in Bole International Airport.

The deployment, which features SITA Smart Path Drop & Fly baggage solution, has been implemented in the new extension of the check-in area with international passengers of Ethiopian Airlines benefitting from the service.

According to SITA, the self-service solutions have helped optimize the passenger experience with many travelers checking in online through the Ethiopian Airlines app, other airline applications, and through SITA self-service kiosks.

The technology has been implemented in the new extension of the check-in area with international passengers of Ethiopian Airlines benefitting from the service.

Passengers using the technology can directly proceed to the self-bag-drop area to check in their bags quickly and easily, avoiding long lines.

This also reduces congestion in the airport at a time when social distancing remains a priority.

“The solutions increase airport capacity by accommodating more passengers while empowering them with more control over their journey,” SITA said.

The technology deployed also reduces passenger contact with ground agents, another key benefit under the context of COVID-19.

The deployment also prepares ADD for future implementations, including future-proofing the airport to accommodate biometrics quickly.

Ethiopian Airlines acting Group Chief Information Officer Getinet Tadesse said both SITA and  the Airlines have had a clear objective of enhancing the passenger experience through intelligent, automated services.

“As the leading airline on the continent, we are delighted to welcome passengers back to the skies with improved passenger solutions. The implementation of Smart Path self bag-drop technology at our main hub will take passengers’ experience to another level through simplifying air travel while keeping customers safe,” he said.

Hani El-Assaad, President, Middle East & Africa, said. “ADD is one of the first airports in Africa to implement Smart Path bag-drop technology and Ethiopian Airlines, Africa’s largest growing carrier, is the first adop

Teresa Awuorhttps://theaviator.co.ug
Teresa is a vibrant ready to go journalist with a bias in human interest stories.
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